Mask Ordinance Protocol

Ordinance No. 5751, or the “Mask Ordinance,” is now in effect. It establishes the following requirements for businesses:

1. Essential and Non-Essential Businesses must require its employees, contractors, and volunteers to wear facial coverings.  A facial covering is not required when a person is alone in a space that is not regularly visited by the public.  

2. Essential Businesses and Non-Essential Businesses are required to post signs (see below) to remind customers to wear masks while inside or waiting to enter a business.

3. Essential Businesses are required to take all reasonable steps to prohibit a customer who is not wearing a facial covering from entering the business. 

4. Essential Businesses are prohibited from serving customers who are not wearing facial coverings.

Businesses are subject to a monetary penalty for failing to comply with the facial covering requirements set forth in the Mask Ordinance. A citation will be issued to a business after its 3rd warning for violation of the Mask Ordinance.

Businesses should review the Mask Ordinance regarding definitions, exemptions and other details

Essential Businesses include:

• Grocery Stores, Convenience Stores, Farmer’s Markets
• Food Cultivation
• Banks
• Restaurants
• Media
• Gas Stations
• Auto Supply/Auto Repair (including bicycles)
• Laundromats, Dry Cleaners, and Laundry Services
• Employment/Staffing Services
• Moving Services

• Hardware Stores
• Mailing and Shipping
• Educational Institutions
• Childcare 
• Transportation (airlines, taxis, rideshare, rental cars, etc.)
• Professional Services (legal, accounting, notary, etc.)
• Utilities
• Businesses w/ primary function of shipping and delivering good directly to homes or businesses
• Telecommunication Systems

• Service Providers for Residences and Businesses (plumbers, electricians, landscaping, etc.)
• Health Operations
• Construction
• Shelters/Other Social Services
• Home-Based Care
• Residential Facilities
• Funeral/Burial Services 
• Solid Waste
• Businesses Supplying Essential Businesses 

Non-Essential Businesses are defined as retail stores with a physical location not otherwise covered by the Ordinance (such as clothing stores, beauty supply stores, etc.) with at least 10 employees working.  

In addition to the Mask Ordinance, businesses are required to adhere to the general safety protocols and industry-specific requirements set forth in the Health Directive issued by the Shelby County Health Department